Hosting & Care: The Details
What’s included, where the boundaries are, and how I help when something needs attention.
This guide explains the current Hosting and Care plans. Your accepted order and written scope define your service; the Terms of Service apply. Existing legacy subscription agreements are unchanged.
Choose the right level of help
Blueprint Hosting · $25/month
For one small-business website you or your developer maintain. Includes your own cPanel account, SSD storage, LiteSpeed, automatically renewed SSL, nightly hosting backups and hosting technical support.
The boundary: hosting support covers the hosting account and infrastructure. Website edits, WordPress updates, plugin troubleshooting and malware cleanup are separate.
Example: a hosting-account access problem is hosting support. A broken page after installing a plugin is website work.
Blueprint Care · $99/month
Everything in Hosting, plus routine WordPress maintenance, supported software updates and basic checks, Wordfence Free security precautions, Cloudflare setup and DNS management, backup checks, straightforward restore help and 30 minutes of website help each month.
Care is for standard small-business WordPress sites. Existing sites are reviewed during onboarding; migrations and pre-existing repairs are quoted separately. If the site is unsuitable and we cannot agree on an appropriate scope, your initial Care payment is refunded.
Your 30 minutes of website help
The allowance is per website, per month, with no rollover. It covers small edits, questions and basic troubleshooting. Calls, training and undoing customer changes count toward it. Routine included maintenance is separate.
Example: replacing supplied text or an image usually fits. A new page, redesign, feature, custom integration or extensive investigation needs a separate quote.
I’ll explain the scope and get your approval before additional paid work. An issue does not become unlimited support simply because it started within the allowance.
How to request help
Email marvin@codeblueprint.co with your website, the affected page and what you need. Use one designated contact to keep requests clear, especially if several people edit the site.
Requests can be sent anytime. I typically provide an initial reply within two business days—Monday–Friday, excluding U.S. federal holidays. This is a reply target, not a repair deadline. Calls are by appointment; plans do not include 24/7 emergency support.
Updates, plugins and people
Care includes weekly supported WordPress, plugin and theme updates with basic checks. Compatibility issues may require postponing an update while we agree on a safe next step.
If an update I perform breaks the site, restoring the previous working state is included. Replacing abandoned software, renewing a separate license or rebuilding functionality is separately scoped.
Multiple editors are fine. Please coordinate new plugins, administrator access and third-party developer changes. Work to investigate or undo those changes uses the support allowance or a separate approved quote.
Example: adding a booking plugin is not automatically covered maintenance. Its setup, integrations and ongoing testing may need a different scope.
Cloudflare & DNS management
Care includes Cloudflare Free setup for your website: DNS migration where needed, appropriate SSL, caching and basic security settings, plus ongoing configuration upkeep and troubleshooting related to my setup.
Initial setup and routine upkeep are separate from your support allowance. Requested DNS changes—including email connection records, domain verification and subdomains—use your 30 minutes of monthly help. Larger changes and advanced configurations are quoted before work begins.
Paid Cloudflare plans and features are separate. Connecting an email service through DNS does not include managing mailboxes or email accounts.
You retain ownership of your domain. Access to your registrar or existing DNS account is needed for setup. If you leave Care, we’ll coordinate DNS management handoff before service ends.
Security precautions and incidents
Care uses Wordfence Free: firewall configuration, malware scans and login protection, including administrator two-factor authentication setup. Customers must complete and maintain their own account-security steps. A paid Wordfence license is not included.
Wordfence Free receives new firewall rules and malware signatures after a 30-day delay. Security tools reduce risk; they cannot guarantee a site will never be compromised.
What if my site is hacked?
For Care, initial assessment uses the support allowance. Necessary hosting containment does not depend on unused minutes. I’ll explain recovery options and obtain approval for specialist cleanup, extensive repairs or extra coordination.
For Hosting-only customers, website investigation and cleanup are separately quoted. Service may be restricted when necessary to contain an incident. A backup restore alone may not fix the entry point.
Backups and getting back online
Both plans include nightly hosting backups, subject to successful completion and available retention. They are a recovery aid, not an indefinite archive or a guarantee that every file can be recovered.
Care includes checking backup availability and straightforward restoration from an available backup. Hosting-only website restore work is quoted separately; hosting-related faults remain covered by hosting support. Extensive recovery or repair is quoted before proceeding.
Example: restoring an available clean backup is different from reconstructing missing content or cleaning an infected website. Restoring an older copy may overwrite newer changes.
Keep independent copies of important content. Ask before relying on a specific recovery date; available backups must be checked at the time. Stores and other frequently changing sites may need a custom backup arrangement.
Licenses, extras and complex sites
Elementor Pro
Included for eligible Care sites while your subscription and our license coverage are active. The agency license does not transfer to you. If you leave, you may need your own license for ongoing updates, support and premium features.
What costs extra?
Domains and renewals, business email, other paid software, AI usage and third-party subscriptions are separate unless explicitly included. New plans do not include a free domain.
WordPress migrations start at $149, with the final scope and price agreed before work. Repairing existing problems or moving a complex setup may cost more.
When does Custom Care make sense?
Online stores, memberships, customer accounts and complex integrations need review. Testing, backup frequency and support requirements are scoped to the site. The $99 plan does not imply unlimited support for those systems.
Renewal, cancellation and leaving
Hosting and Care renew monthly. Cancel through the client portal’s available cancellation option or email before the next renewal. Unless you request an earlier end, service ends at the end of the paid period.
No prorated refunds apply, except the initial Care suitability refund, a separate agreement or refunds required by law. Separately approved migration or repair work has its own terms.
Arrange your files, transfer and any replacement software licenses before service ends. Migration help is separately scoped. Domain renewals and cancellation are managed separately from hosting.
For overdue invoices, service may be suspended at 30 days and terminated with data removal at 90 days, with notice before termination. See the Terms of Service for the full policy.